These Terms of Service ("Terms") govern your use of the OTLOOB platform, including its website, mobile applications, services, and any other tools provided (collectively, the "Platform"). By using the Platform, you enter into a contract with OTLOOB. You accept these Terms when you confirm your agreement or use the Platform in any way. Additional conditions may apply to specific services offered by OTLOOB. Our Privacy Policy explains how we handle your personal data.

1. OTLOOB Business Model

Role of OTLOOB

OTLOOB is a technology platform that connects customers with independent couriers for package delivery and logistics services. OTLOOB is not a delivery service provider and does not employ Couriers. Couriers are independent contractors using the Platform to offer their services.

Agreement Between Customers and Couriers

When a Customer places an order, they may specify their preferences (delivery time, price, etc.). Couriers can accept the order or propose a counteroffer. Once confirmed, a direct agreement is established between the Customer and the Courier.

Payments

Customers may pay for delivery services either directly to the Courier or through the OTLOOB Platform.

• Payment via the Platform: If the Customer chooses to pay through the Platform, the amount is transferred to the Courier after deducting OTLOOB's service fees.
• Direct Payment to the Courier: If the Customer pays the Courier directly, the Courier must report the amount received on the Platform. OTLOOB will deduct its percentage from the Courier's available balance.

2. OTLOOB Account

Account Creation

To use the Platform, you must create an account. You must be at least 18 years old or the legal age in your country to enter into a contract. You must provide accurate and up-to-date information during registration.

Account Security

You are responsible for the security of your account and login credentials. You must not share your account with third parties. If you suspect unauthorized access, contact us immediately.

Account Termination

You may delete your account at any time via the Platform settings or by contacting our support team. OTLOOB reserves the right to suspend or terminate accounts that violate these Terms.

3. User Obligations

Obligations of Couriers

By using the Platform as a Courier, you represent and warrant that:

• You have the necessary legal authorizations for your activities (e.g., driver's license, insurance).
• You will provide high-quality services, meeting agreed-upon conditions and deadlines.
• You will not request additional payments outside the Platform.
• You will comply with all applicable laws, including traffic regulations, taxes, and data protection.

Obligations of Customers

By using the Platform as a Customer, you agree to:

1. Provide accurate information about your orders.
2. Respect Couriers and their working conditions.
3. Pay for services rendered, whether directly to the Courier or through the Platform, as agreed.

4. Fees and Payments

Service Fees

OTLOOB charges a percentage on each transaction, whether payment is made through the Platform or directly to the Courier. This percentage is deducted from the Courier’s balance on the Platform.

Payments and Refunds

In case of cancellation or disputes, OTLOOB may withhold funds until the issue is resolved. Refunds are subject to our internal policies.

5. Security and Liability

User Safety

OTLOOB implements measures to ensure the security of the Platform but cannot guarantee the safety of offline interactions. Users should exercise caution during transactions.

Limited Liability

OTLOOB is not responsible for direct, indirect, or consequential damages resulting from the use of the Platform. We are not liable for the actions or omissions of Couriers or Customers.

6. Intellectual Property

OTLOOB’s Rights

The Platform and its content (logos, designs, text, etc.) are the property of OTLOOB or its licensors. You are not permitted to reproduce, modify, or exploit these materials without our consent.

User Content

By posting content on the Platform, you grant OTLOOB a worldwide, non-exclusive, royalty-free license to use it as part of our services.

7. Dispute Resolution

Governing Law

These Terms are governed by the laws of [Country]. Any dispute shall be resolved amicably or, if necessary, through arbitration or the courts of [City, Country].

8. Changes to the Terms

OTLOOB reserves the right to modify these Terms at any time. Users will be notified of major changes. Continued use of the Platform constitutes acceptance of the revised Terms.

9. Contact Us

For questions or complaints, contact us via:

• Customer Support: support@otloob.ma
• Email: info@otloob.ma